Shipping policy

Shipping Policy

Business Name: Scardara
Location: Ottawa / Gatineau, Canada

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Processing Time

All orders are processed within 1–3 business days after payment is received.

For custom items (including grillz), production begins once all required information (such as sizing or molds) has been received and approved.

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Production Time (Custom Orders)

Custom pieces are handcrafted and require additional time.
Please allow up to 7–10 business days for production before shipping.

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Shipping Time

Once your order has been shipped, delivery typically takes 3–7 business days, depending on your location.

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Total Delivery Time

Please allow up to 14 days total (processing + production + shipping) to receive your order.

Delays may occur due to high demand, carrier issues, or incomplete customer information.

Incorrect Shipping Information

Scardara is not responsible for orders shipped to incorrect addresses provided by the customer. Please ensure all details are accurate before confirming your order.

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Delays & Liability

Scardara is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the order has been dispatched.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:
scarthejeweler@icloud.com